Terms and Conditions – Policies

TERMS AND CONDITIONS

OVERVIEW

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. 

All users of this website agree that access to and use of this website are subject to the following terms and conditions and other applicable law. By using the Website, you agree to be bound by this Agreement, whether you are simply accessing or browsing the Website or you are purchasing products offered for sale on the Website (“Products”) as a registered customer. If you object to anything in this Agreement or the T-REX SMALL ARMSTM Privacy Policy, you should leave the T-REX SMALL ARMSTM Website.

Using this website in any way, to include executing a transaction, constitutes an agreement to our terms and conditions and a waiver of any chargeback action through your credit card provider.

This website is operated by T-REX SMALL ARMSTM, LLC.. Throughout the site, the terms “we”, “us” and “our” refer to T-REX SMALL ARMSTM, LLC.. T-REX SMALL ARMSTM, LLC. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

FIREARM WARRANTY, SERVICE, AND REPAIR:

SCOPE OF WARRANTY

All T-REX SMALL ARMSTM, LLC. products are manufactured in the USA using the finest quality materials. All T-REX SMALL ARMSTM, LLC. products are warranted against defects in material and workmanship for the life of the original purchaser. T-REX SMALL ARMSTM, LLC. will repair or replace a defective product (or part/component). T-REX SMALL ARMS™ obligation under this warranty shall be limited to (1) repairing or (2) replacing any product upon inspection at T-REX SMALL ARMS™ and based on its discretion, is found to defective in material or in workmanship.  T-REX SMALL ARMSTM, LLC. will determine in its sole and exclusive discretion whether to repair or replace a product, part or component. T-REX SMALL ARMSTM, LLC. also reserves the right to determine the means and materials by which such repair or replacement will be made. This warranty is in lieu of all other warranties, expressed or implied. This warranty only applies to the original purchaser, purchasing through T-REX SMALL ARMSTM, LLC. directly, or a T-REX SMALL ARMSTM, LLC. authorized dealer or distributor. All defective product returns must be pre-authorized by T-REX SMALL ARMSTM, LLC. customer service and be accompanied by a RMA Number. You must contact customer service to receive an RMA Number prior to returning any product. You must have your original purchase paperwork, including your receipt or other proof of purchase and be willing to provide these documents to T-REX SMALL ARMSTM, LLC.. This warranty and return of defective goods policy applies to all purchasers, including but not limited to dealers, distributors and retail customers. 

This warranty is limited and does not extend to: careless handling, abuse and misuse, unauthorized adjustments or modifications, use of improper ammunition, excessive or unreasonable use, ordinary wear & tear, rust or corrosion, and barrel obstruction. Repairs are warranted for the duration of the original warranty and applies only to factory built products.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The warranty stated in this agreement is the sole and exclusive warranty pertaining to the product. T-REX SMALL ARMS™ disclaims any warranty express or implied, including, without limitation, any warranty of merchantability or fitness for a particular purpose. In no event, shall T-REX SMALL ARMS™, LLC be responsible for any indirect, incidental or consequential damages including, without limitations, lost profits, costs of delay, with respect to economic loss or injury to property or to third parties, whether as a result of breach of express or implied warranty, negligence or otherwise. 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall T-REX SMALL ARMSTM, LLC., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

It is the customer's responsibility to know the laws in his or her jurisdiction prior to purchasing T-REX SMALL ARMSTM products.

No product offered for sale by T-REX SMALL ARMSTM will be knowingly shipped or transferred to a person in any jurisdiction where it is unlawful to receive or possess such product.  This general policy does not apply to law enforcement agencies and other official end users, licensed dealers, and other parties with the proper licenses upon proof of such authorizations and the presentation of proper identification.

T-REX SMALL ARMSTM shall have no liability to any customer due to the customer’s intentional or unintentional violation of federal, state, or local law. Neither T-REX SMALL ARMSTM nor any of its affiliates, licensors, partners, managers, shareholders, directors, officers, employees, or other agents shall have any liability to any user or their principals or agents for any damages, whether general, special, direct, indirect, incidental or consequential, including any lost profits or lost savings, whether or not foreseeable and whether based on contract, tort, common law, or any other theory of liability, statute, or regulations.

Furthermore, by placing an order with us, you represent that all products purchased will be used in a lawful manner and you are of a legal age, and where applicable, a U.S. citizen or lawful permanent resident of the U.S., to acquire or use such products. No products shall be exported without the proper licenses and or permits.

T-REX SMALL ARMSTM is not responsible:

  • For the use, or inability to use, any of the products offered, or the suitability of use for any particular task, or any claims stated in our materials regarding how these products function or work
  • For any damages loss, cost, or damage of any kind arising from the misuse of our products or physical harm caused by our products to anyone or anything. This responsibility is entirely yours, as the buyer.
  • For any claims that may arise because of, whether whole or in part, improper or careless handling in the use of our products, unauthorized modifications, use of improper ammunition (wrong caliber, defective, hand loaded, or reloaded cartridges), abuse, neglect, corrosion, or other influences beyond our immediate and direct control.
  • In any manner, whatsoever for injury, death, or damage to property as a result of the intentional or accidental discharge of any firearm, or from its proper function when the firearm is used for purposes for which it was not designed.
  • For incidental or consequential damages, such as loss of use of property, loss of earnings, or profits, or any other commercial or residential loss.

Notwithstanding anything to the contrary contained herein, T-REX SMALL ARMS's liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to T-REX SMALL ARMSTM for the PRODUCTS.  As a customer, purchaser, or end user of our products, you expressly acknowledge and agree that T-REX SMALL ARMSTM is providing access to this information in reliance on the disclaimers and limitations set forth herein, and you further acknowledge and agree that such limitations are reasonable. In no event, shall T-REX SMALL ARMS’ liability to you exceed the actual price you paid for the product obtained from us.

FAILED BACKGROUND CHECK

There will be a 30% restocking fee on all lower receivers, firearms or NFA items returned because of failed background checks.

METATAGS, HIDDEN TEXT, LINKING OR FRAMING ONLINE.

T-REX SMALL ARMSTM expressly prohibits any use of its trademarks, trade names or brand names in metatags, keywords and/or hidden text online. The use of T-REX SMALL ARMSTM trademarks, trade names or brand names in metatags, keywords or hidden text constitutes trademark infringement, and the use of any of the foregoing for purposes of gaining higher rankings in search engines constitutes unfair competition. Linking to the Website, or any page or portion thereof, without the prior written consent of T-REX SMALL ARMSTM is expressly prohibited. Likewise, framing, in-line linking or other methods of association of the Website or its content with any other site, advertisement, link or other information or materials not originating from this Website is expressly prohibited, unless specifically authorized or required in writing by T-REX SMALL ARMSTM.

PAYMENT

You can pay for your order by credit card or debit card. We currently accept payment from all major credit card companies. Payment is taken at the time of your order and authorization must be approved before we can deliver your order. Payment is received in US Dollars only.

All Sales are final.  Orders cannot be cancelled once processed.

T-REX SMALL ARMS - Fire Arms Shipping and Fulfillment Policy

PRICING / SPECIFICATIONS

Prices and specifications for any products or services sold through our Websites are subject to change without notice.  Typographic, photographic, and /or descriptive errors are subject to correction.  If we determine, in our sole discretion, that we have made an error concerning, but not limited to, the price, specification, quantity, or description of one or more of our products or services, any sale or transfer of said products or services shall be made subject to our correction(s). All prices are quoted in US$.

SHIPPING / DELIVERY

We only ship within the lower 48 contiguous US, no International shipping.

We ship our packages using USPS and FEDEX and orders are usually shipped the same day if placed by 12 pm Central.   Orders placed during weekends & holidays may be delayed.  However, due to seasonal demand and/or market fluctuation, shipping times may vary. Items will be delivered via the delivery method chosen at the time of purchase. If for some reason an item is not available, we will contact you directly as soon as possible to make arrangements for future delivery or provide you the option to receive a refund or credit on the item.

All orders, other than orders of firearms that must be shipped to FFL holders, MUST be shipped to the billing address listed for the credit/debit card and must match the driver's license address.  

SHIPMENTS TO FFLS

If your order contains a lower receiver, firearm or NFA item, there may be an extended period needed to process your order as we acquire or update your selected FFL. Your delivery time frame may change depending on how long this process takes. To speed up this process, you may have your FFL submit their paperwork via email to FFL@t-rexsmallarms.com 

Customer is responsible for all shipping and freight charges, FOB seller’s warehouse. Seller will not be responsible for shipping delays caused by any carrier. Shipping Orders for in-stock items will be shipped by the next day. Shipping rates are calculated based on weight, destination, and shipping service. Your final shipping and handling amount will be displayed before you place your order. Shipping charges may be billed separately on credit card orders.

It is the customer’s responsibility to ensure that the shipping address provided is a secure location. T-REX SMALL ARMSTM is not responsible for stolen packages after delivery.

Customer must notify Seller at time of purchase if a signature is required for residential deliveries. Seller is not liable for any lost or stolen goods that are delivered to a residence without requiring a signature.  At times, the Seller may require adult signature for all shipments.

If at the time of checkout, a mixture of in-stock and backordered items have been ordered, T-REX SMALL ARMSTM may ship twice on a single order. The first shipment will consist of in-stock items available at the time the order is placed. The second shipment will not occur until all backordered line items are in stock. Freight for the second shipment will be included and charged during the transaction made at the time of the first shipment.

TRADEMARKS

All trademarks, service marks and trade names of www.t-rexsmallarms.com used in the site are trademarks or registered trademarks of www.t-rexsmallarms.com  (T-REX SMALL ARMSTM, LLC.)

DEFAULT
It is understood that should Customer become delinquent in payment, no further credit will be extended. Seller will charge Customer interest on all overdue amounts at the rate of 1 ½ % per month (18% per annum), or the maximum amount allowed by law, whichever is less. Customer will also be responsible for, and shall reimburse Seller, for any collection agency fees up to 30% of the balance owed, reasonable attorneys’ fees, and all other reasonable costs and expense which may be incurred by Seller in the enforcement of these Terms and Conditions of Sale and/or the Customer Order. Customer acknowledges that these charges, fees, and expenses are reasonable under the circumstances as an estimate of the damages Seller is likely to suffer if Customer defaults in its payment obligations.

INDEMNIFICATION.
You agree to indemnify and hold T-REX SMALL ARMSTM, its subsidiaries, affiliates, officers, agents, and other partners and employees, harmless from any loss, liability, DAMAGES, claim, ACTIONS, or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the PRODUCTS in violation of this Agreement and/or arising from ANY USE OF THIS WEBSITE.

FORCE MAJEURE.
T-REX SMALL ARMSTM shall not be liable for failing to perform its obligations hereunder because of circumstances reasonably beyond the control of T-REX SMALL ARMSTM. Such circumstances shall include (without limitation) any acts or omissions of any government or governmental authority, natural disaster, act of a public enemy, acts of terrorism, riot, sabotage, labor disputes, power failure, delays in transportation or deliveries of supplies or materials, acts of God, computer failure, hardware failure, telecommunications failure, software failure, failure of users to cooperate with the reasonable requests of T-REX SMALL ARMSTM, breach of this Agreement by users, and any other events reasonably beyond the control of T-REX SMALL ARMSTM.

CONSENT TO JURISDICTION, FORUM SELECTION AND CHOICE OF LAW.
By using the Website you expressly agree that if there is any dispute arising out of the Website and/or the Products, or in the event of any judicial action arising directly, indirectly, or otherwise in connection with, out of, related to or from this Agreement or any transaction covered hereby or otherwise arising in connection with the relationship between the parties, regardless of whether such action is brought under contract, tort, statute or otherwise, any such dispute shall be governed by the laws of the State of Texas, without regard to its conflict of law provisions, and you expressly agree and consent to the exclusive jurisdiction and venue of the state and federal courts of the State of Texas, in Harris County, for the resolution of any such dispute. The aforementioned choice of venue is intended by the parties to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between the parties with respect to or arising out of this Agreement in any jurisdiction other than that specified in this paragraph. You hereby waive any right you may have to assert the doctrine of forum non conveniens or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this paragraph, and stipulate that the State and Federal courts located in the County of Harris, State of Texas shall have in personam jurisdiction and venue over you for the purpose of litigating any dispute, controversy, or proceeding arising out of or related to this Agreement. Any final judgment rendered against a party in any action or proceeding shall be conclusive as to the subject of such final judgment and may be enforced in other jurisdictions in any manner provided by law.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at operations@t-rexsmallarms.com.

RETURNS AND REFUNDS

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All firearms sales are FINAL. 

Should you have an issue with a damaged or defective firearm bought at, but not manufactured by T-REX SMALL ARMSTM, LLC., it must be returned to the original manufacturer for repair, or replacement. In some cases, your firearm may also be warranted by the wholesaler in which case it may be returned to the wholesaler for repair, or replacement.  We will gladly assist you in this process to make this as smooth and easy as possible.  All manufacturers will usually gladly repair any defective parts or functionality of their manufactured firearms.

T-REX SMALL ARMSTM, LLC does not guarantee, nor warrant the condition of any firearm transferred to our facility for any individual. Should you have a warranty issue, or issues with the condition of your transferred firearm you must contact the seller. 

Should you have any issues with your purchase please let us know so we may help you contact the correct party and resolve your matter as quickly as possible.

Returns and Exchange Shipping

Should your firearm require warranty service, repair or adjustments email us to obtain an RMA (Return Merchandise Authorization) at email: warranty@t-rexsmallarms.com.  

Prior to returning any T-REX SMALL ARMS™ product for warranty work, you must receive return material authorization (RMA) from our customer service department. The contact information is shown below.  Items must be returned prepaid to the address shown below.

T-REX SMALL ARMSTM, LLC
5700 NW Central, Suite 401D
Houston, Texas 77092

T-REX SMALL ARMS™, LLC accepts no responsibility for items lost or damaged in shipping. Items that are returned and found to be Out-of-Warranty will be repaired at the customer’s expense; however, no work will be performed without the customer’s written authorization.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not warranty work performed by other gunsmiths, performing work on your behalf. 

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at billingandreturns@t-rexsmallarms.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

T-REX SMALL ARMSTM PRIVACY POLICY

 “Personal information” is information about an identifiable individual, which includes name, address, e-mail address, telephone number, and other information that is identifiable to you, as more particularly defined by privacy legislation. By using our Website, or by providing us with your personal information at our stores, in our promotions and in other ways when you interact with us, you signify your agreement and acceptance to the conditions stated in our Privacy Policy and our Terms of Use.

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at:

customerservice@t-rexsmallarms.com

or mailing us at:

T-REX SMALL ARMSTM, LLC.

5700 NW Central Dr., Suite 401D

Houston, Texas, US 77092

DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

T-REX SMALL ARMS - Fire Arms Shipping and Fulfillment Policy

COOKIES

 Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

 _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

 _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

 _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

 _secure_session_id, unique token, sessional

 storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT

 By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@t-rexsmallarms.com or by mail at

T-REX SMALL ARMSTM, LLC.

[Re: Privacy Compliance Officer]

5700 NW Central, Suite 401D

Houston, Texas, US 77092

IS MY INFORMATION SECURE?

We use Secure Sockets Layer (SSL) technology to protect your online order information as it is transmitted over the Internet. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. To support this technology, users must have an SSL-capable browser. While we use such sophisticated security technology to secure users’ ordering information, user name, and password, we cannot guarantee that any electronic commerce is totally secure.

To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from 'http' to 'https.'

If your browser or firewall doesn't support SSL, you will not be able to connect to the server, which means you won't be able to mistakenly place an order through an unsecured connection. 

You are responsible for maintaining the secrecy of your user name, password, and any account information. It is important for you to be responsible and protect your user name, password, and computer against unauthorized users. It is important to sign off when you have completed using a computer accessible by others.

DOES T-REX SMALL ARMSTM SHARE MY INFORMATION WITH THIRD PARTIES?

We may share certain personal information we collect about you with third parties who perform services for us or with whom we contract for the purposes described in this Privacy Policy. For example; we may use third parties to host our Website, operate certain features, send e-mails, print or mailings, run our sweepstakes, contests or other promotions, authorize and process your payments, and analyze data and our advertising effectiveness. These third-party service providers are given the information they need to perform their designated functions and we DO NOT authorize them to use or disclose your personal information for their own or any others’ marketing purposes.
 
I HAVE READ THIS AGREEMENT AND UNDERSTAND AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.